From Tier 1 Customer Service to complex technical support to various sales needs, we offer many options to support your voice needs.
Live Chat is core to a strong omni-channel approach. Our team can assist from inquiry through implementation to ensure your customers can contact you through this emerging channel.
Our email solution puts an emphasis on resolving customers issue on the first response, reducing costs and improving the customer experience.
We keep a pulse on your customers via all of the popular social media platforms with a focus on preserving the image of your brand.
If you are looking to improve service or reduce costs within the complex support groups in your organization, we can help. Our Support Service Solutions include Quality Monitoring, Workforce Management and IT Support.
Copyright © 2020 altCX - All Rights Reserved.